Shipping policy
Last updated: September 14, 2026
Thank you for shopping with TeaBreath. We currently ship orders within the United States.
Delivery Time
Orders are typically delivered within 3–5 business days from the date they are placed.
Business days are Monday through Friday, excluding public holidays. Delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, high order volume, incorrect addresses, or other circumstances outside our reasonable control.
Shipping Rates
- FREE Standard U.S. Shipping on orders of $50 or more
- $5 Standard Shipping on orders under $50
Free shipping is applied automatically at checkout when the qualifying order amount is reached. No promotional code is required.
Order Processing and Tracking
Once your order ships, you will receive a shipping confirmation email with your tracking number and tracking link.
Please allow 24–48 hours for the carrier to update tracking information after shipment.
If you do not see the email, please check your spam or promotions folder.
Some orders may arrive in multiple packages with separate tracking numbers.
Incorrect or Undeliverable Addresses
Please review your shipping address carefully before completing your order.
Customers are responsible for providing complete and accurate shipping information.
TeaBreath is not responsible for delays, failed deliveries, or returned packages caused by incorrect or incomplete addresses provided by the customer.
If an order is returned because of an incorrect or undeliverable address, additional shipping charges may apply if the order needs to be resent.
Delivery Delays
If your order has not arrived within the estimated 3–5 business-day delivery window, please check your tracking information for the latest carrier update.
If you still need assistance, contact TeaBreath Customer Support and include your order number.
Missing, Damaged, or Incorrect Orders
Please inspect your order when it arrives.
If your package is missing, damaged, defective, missing an item, or contains an incorrect product, contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the product, when applicable
- Photos of the shipping package
- A clear photo of the shipping label
After reviewing your request, we will arrange an eligible replacement or refund at no additional cost.
Lost or Stolen Packages
If tracking shows that your package was delivered but you cannot locate it, please first:
- Check around the delivery location
- Ask household members or neighbors
- Check with your building reception or mailroom, if applicable
- Contact the carrier for additional delivery information
If you still cannot locate the package, contact TeaBreath Customer Support and we will review the situation with you.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or shipped.
Contact Us
For shipping, tracking, or delivery assistance, please contact:
TeaBreath Customer Support
Email: teabreathsupport@gmail.com
Phone: +1 (832) 298-5789
Hotline: 1-800-550-1496
U.S. Warehouse:
7303 Breen Dr, Suite D2
Houston, TX 77086
United States
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM EST