Refund & Return Policy

Last updated: September 12, 2026

At TeaBreath, we want you to feel confident starting your botanical breath-care routine. If your purchase does not meet your expectations, contact us within 30 days of delivery and our support team will review your request.

30-Day Money-Back Guarantee

Eligible TeaBreath purchases are covered by our 30-Day Money-Back Guarantee.

To request a refund, email teabreathsupport@gmail.com within 30 days of delivery and include:

• Your order number
• The email address used to place the order
• A brief explanation of your request
• Photos of the product, when applicable

Once approved, the eligible product purchase price will be refunded to your original payment method.

Original shipping charges are non-refundable unless the order was damaged, incorrect, or affected by an error on our part.

Because TeaBreath lozenges are consumable products, please do not mail opened products back to us unless our support team specifically asks you to do so.

Unopened Products

Unopened and unused TeaBreath products may be returned within 30 days of delivery.

To qualify for a return, products must be:

• Unopened and in their original packaging
• In the same condition in which they were received
• Accompanied by valid proof of purchase

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Please contact us before sending any return. Our support team will provide return authorization, instructions, and the appropriate return address.

Returns sent without prior authorization may not be accepted.

Damaged, Defective, Missing, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your shipment is damaged, defective, missing an item, or contains the wrong product, contact us within 7 days of delivery at teabreathsupport@gmail.com.

Please include:

• Your order number
• Photos of the product
• Photos of the shipping package
• A clear photo of the shipping label

Once reviewed, we will arrange an appropriate replacement or refund at no additional cost when eligible.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accommodated before an order enters fulfillment or ships.

Once an order has been processed or shipped, it can no longer be canceled. After delivery, you may contact us to determine whether the purchase qualifies under our return or money-back policy.

Exchanges

TeaBreath does not currently offer direct product exchanges.

If you receive a damaged or incorrect product, contact us and we will arrange a replacement when appropriate.

For flavor changes or other preferences, an eligible unopened product may be returned in accordance with this policy, and a new order may be placed separately.

Non-Returnable Items

The following items cannot be physically returned:

• Opened or partially consumed products
• Products returned more than 30 days after delivery
• Items without valid proof of purchase
• Gift cards
• Products purchased from unauthorized third-party sellers

Opened TeaBreath products may still be considered under our 30-Day Money-Back Guarantee, subject to the terms above.

Refund Processing

Once your refund has been approved, it will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

TeaBreath cannot redirect an approved refund to a different credit card, bank account, or payment method.

If more than 10 business days have passed since your refund was approved, please contact your bank or payment provider first. If you still need assistance, contact our support team.

Contact Us

For questions about returns, refunds, damaged orders, or your TeaBreath purchase:

TeaBreath Customer Support
Email: teabreathsupport@gmail.com
Phone: +1 (832) 298-5789
Website: https://www.teabreath.net
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM EST

Please do not send products to our warehouse without first receiving return authorization and return instructions from TeaBreath Customer Support.